How long does it take NCsoft to respond to account support reqs these days? - Guild Wars Forums

Katch · Feb 28, 2010, 08:52 PM // 20:52

Has anyone had to get account support from NCsoft recently?

My sister wants to play GW again but has forgotten her character's name. Just wondering how long it'll take for them to reply.

Valkyrie250 · Feb 28, 2010, 08:57 PM // 20:57

welll dude I'm srry to say it but my request took over a month and I had to emial [email protected] to get information and help. Then again mine was getting my password reset. If it's just her character name then ask some of her in-game friends if they remember it.

Hope This Helps
~~Doom

Katch · Feb 28, 2010, 09:00 PM // 21:00

Quote:

Originally Posted by Valkyrie250

welll dude I'm srry to say it but my request took over a month and I had to emial [email protected] to get information and help. Then again mine was getting my password reset. If it's just her character name then ask some of her in-game friends if they remember it.

Hope This Helps
~~Doom

great

maybe it will come to her...

Braxton619 · Feb 28, 2010, 09:30 PM // 21:30

Support will take 1 day to 2 weeks to respond. When my account got suspended for false scamming, I sent them an email. 6 days later they replied. However once they respond to you, they will send you a new message about every 1-2 days. After they contacted me, they unlocked my account for false scamming.

SmokingHotImolation · Feb 28, 2010, 09:30 PM // 21:30

Not very long in my experience.

Just 2 days ago i got banned for an unacceptable name which i found very weird, so i wrote them and 4 hours later my account was unbanned. pretty good service if you ask me

TalanRoarer · Feb 28, 2010, 09:32 PM // 21:32

When i emailed NCSoft over an Aion issue it took them 3 days to respond.

On a side note: I take it you have a GW account, maybe you have her characters name on your friend list? Just a thought.

snowman relic · Feb 28, 2010, 09:39 PM // 21:39

I had the same problem i gave anet every additional information exept password including a discription of the characters and i had my account back within the hour

Dre · Feb 28, 2010, 09:42 PM // 21:42

My request took 3 days (including one day to find all my keys ^^ )

End · Feb 28, 2010, 09:55 PM // 21:55

I had to do similar for an alt account of mine recently...took...hmm...*counts on fingers*...this many days *holds up 2 fingers*

Bob Slydell · Feb 28, 2010, 11:29 PM // 23:29

Keep in mind it is also Sunday, wait till tomorrow, when the work week begins.

jonnieboi05 · Feb 28, 2010, 11:56 PM // 23:56

Quote:

Originally Posted by Bob Slydell

Keep in mind it is also Sunday, wait till tomorrow, when the work week begins.

This.

It's Sunday. Support is very limited on the weekends so you can expect a response by tomorrow.

Lord Dagon · Mar 01, 2010, 01:23 AM // 01:23

yep as its sunday(like ppl already said ;p). i wouldnt exscpect and answer today lol. also the thing you have to realize is that when they get back they have to go through all the guys at the office didnt do over the weekend, on top of the stuff always comming in.

so it could take awhile, but i wouldnt sweat it.. it may take forever but its guarenteed(hopefully

) that youll get the name.

Chasing Squirrels · Mar 01, 2010, 02:56 AM // 02:56

when i sent in a request for my master nc account password they responded in like 2 days:S

AngelWJedi · Mar 01, 2010, 02:59 AM // 02:59

when i was banned falsely for gold selling it took them 1-2 days to give me my account back. all i can say is wait for monday to roll around.

Kamatsu · Mar 01, 2010, 07:16 AM // 07:16

I recently had to e-mail them to reset my GW password as I had lost access to the game (lost password, not hacking). Submitted ticket with all relevant details in the morning brefore heading to work, got home and they had responded with a reset password already.

Seems varied as to the times of response - seems from experiences posted here, the more information you provide up front.. the faster the response time. I'd also likely say being polite is going to help as well :P

So if you have already submitted a ticked.. but have other information you can provide.. I'd suggest updating the ticked with the new information.

If you haven't already, here's the link to their FAQ about what information they ask that you provide (if you can't provide all, they'll let you know how to sort it out.. if it's possible):

http://help.ncsoft.com/cgi-bin/ncsof...&p_topview= 1

Quaker · Mar 01, 2010, 04:40 PM // 16:40

If ANet only got 1 e-mail a day, they could probably answer real quick. But these days I'll bet they get many e-mails each day just asking for character names - then there's the usual bunch of "why was I banned", "why can't I connect", etc. etc.
The one time I had to ask support something, it was answered in what I considered a timely manner.

chessyang · Mar 01, 2010, 05:12 PM // 17:12

well for me when i had to e-mail them they did respond in a few hours but the issue was not resolved and had to keep e-mailing them. but after 6days or a week the issue was resolved.

in the area the e-mail where they put "******* Respond Here ************ just add a reminder to them.

Feb 28, 2010, 08:52 PM // 20:52	#1
Katch Krytan Explorer Join Date: Sep 2005	How long does it take NCsoft to respond to account support reqs these days? Has anyone had to get account support from NCsoft recently? My sister wants to play GW again but has forgotten her character's name. Just wondering how long it'll take for them to reply.

Mar 01, 2010, 07:16 AM // 07:16	#15
Kamatsu Moderator Join Date: May 2005 Location: Australia	I recently had to e-mail them to reset my GW password as I had lost access to the game (lost password, not hacking). Submitted ticket with all relevant details in the morning brefore heading to work, got home and they had responded with a reset password already. Seems varied as to the times of response - seems from experiences posted here, the more information you provide up front.. the faster the response time. I'd also likely say being polite is going to help as well :P So if you have already submitted a ticked.. but have other information you can provide.. I'd suggest updating the ticked with the new information. If you haven't already, here's the link to their FAQ about what information they ask that you provide (if you can't provide all, they'll let you know how to sort it out.. if it's possible): http://help.ncsoft.com/cgi-bin/ncsof...&p_topview= 1 __________________ Have a moderation related issue or just want to chat? Send me a PM

Mar 01, 2010, 05:12 PM // 17:12	#17
chessyang Not far from Elite Join Date: Apr 2006 Location: Florida Profession: W/	well for me when i had to e-mail them they did respond in a few hours but the issue was not resolved and had to keep e-mailing them. but after 6days or a week the issue was resolved. in the area the e-mail where they put "***** Respond Here ********** just add a reminder to them. __________________ Let's use our Voices! The Chapter Selection Screen GW Wiki or Guru Thank You

Feb 28, 2010, 08:57 PM // 20:57	#2
Valkyrie250 Academy Page Join Date: Oct 2008 Location: Classified Guild: None Profession: D/	welll dude I'm srry to say it but my request took over a month and I had to emial [email protected] to get information and help. Then again mine was getting my password reset. If it's just her character name then ask some of her in-game friends if they remember it. Hope This Helps ~~Doom

Feb 28, 2010, 09:30 PM // 21:30	#4
Braxton619 Desert Nomad Join Date: Jul 2008 Profession: A/W	Support will take 1 day to 2 weeks to respond. When my account got suspended for false scamming, I sent them an email. 6 days later they replied. However once they respond to you, they will send you a new message about every 1-2 days. After they contacted me, they unlocked my account for false scamming.

Feb 28, 2010, 09:30 PM // 21:30	#5
SmokingHotImolation Wilds Pathfinder Join Date: Mar 2008 Location: Odense, Denmark Profession: E/	Not very long in my experience. Just 2 days ago i got banned for an unacceptable name which i found very weird, so i wrote them and 4 hours later my account was unbanned. pretty good service if you ask me

Feb 28, 2010, 09:32 PM // 21:32	#6
TalanRoarer Krytan Explorer Join Date: Apr 2007 Location: Manchester, England Guild: Gil Worz Is Srs [Bsns] Profession: N/A	When i emailed NCSoft over an Aion issue it took them 3 days to respond. On a side note: I take it you have a GW account, maybe you have her characters name on your friend list? Just a thought.

Feb 28, 2010, 09:39 PM // 21:39	#7
snowman relic Krytan Explorer Join Date: Feb 2009 Guild: your just a meatsheild to me Profession: N/Mo	I had the same problem i gave anet every additional information exept password including a discription of the characters and i had my account back within the hour

Feb 28, 2010, 09:42 PM // 21:42	#8
Dre Krytan Explorer Join Date: Nov 2007 Location: Belgium Guild: Dutch Doom Brigade Profession: W/	My request took 3 days (including one day to find all my keys ^^ )

Feb 28, 2010, 09:55 PM // 21:55	#9
End Forge Runner Join Date: Jan 2008 Location: Rubbing Potassium on water fountains. Guild: LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember) Profession: N/A	I had to do similar for an alt account of mine recently...took...hmm...counts on fingers...this many days holds up 2 fingers

Feb 28, 2010, 11:29 PM // 23:29	#10
Bob Slydell Forge Runner Join Date: Jan 2007	Keep in mind it is also Sunday, wait till tomorrow, when the work week begins.

Mar 01, 2010, 01:23 AM // 01:23	#12
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	yep as its sunday(like ppl already said ;p). i wouldnt exscpect and answer today lol. also the thing you have to realize is that when they get back they have to go through all the guys at the office didnt do over the weekend, on top of the stuff always comming in. so it could take awhile, but i wouldnt sweat it.. it may take forever but its guarenteed(hopefully ) that youll get the name.

Mar 01, 2010, 02:56 AM // 02:56	#13
Chasing Squirrels Krytan Explorer Join Date: Jan 2008	when i sent in a request for my master nc account password they responded in like 2 days:S

Mar 01, 2010, 02:59 AM // 02:59	#14
AngelWJedi Furnace Stoker Join Date: Sep 2008 Location: orlando,florida Guild: Society of Souls [Argh] Profession: Rt/E	when i was banned falsely for gold selling it took them 1-2 days to give me my account back. all i can say is wait for monday to roll around.

Mar 01, 2010, 04:40 PM // 16:40	#16
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	If ANet only got 1 e-mail a day, they could probably answer real quick. But these days I'll bet they get many e-mails each day just asking for character names - then there's the usual bunch of "why was I banned", "why can't I connect", etc. etc. The one time I had to ask support something, it was answered in what I considered a timely manner.